Terms of service

**Last updated: 19 September 2026**

Welcome to **GO KITTY GO**.

The terms “we”, “us” and “our” refer to **Aena Group Ltd**, which operates the GO KITTY GO store and website.

Our website, together with the information, content, features, products and services available through it, is referred to in these Terms as the “Services”.

GO KITTY GO is powered by Shopify, which provides the ecommerce platform that enables us to offer our Services to you.

These Terms of Service, together with any policies referred to within them, explain your rights and responsibilities when accessing or using our Services.

Please read these Terms carefully before using our website or purchasing from us.

By accessing, browsing or using our Services, you agree to these Terms of Service and our Privacy Policy.

Nothing in these Terms affects any statutory rights you may have under applicable consumer law.

## 1. Access and Accounts

You must use our Services only for lawful purposes.

When placing an order or creating an account, you may be required to provide information including your name, email address, billing information, payment information and shipping address.

You agree that the information you provide will be accurate, current and complete.

You are responsible for maintaining the security of your account credentials and for activity carried out through your account.

You must not sell, transfer or allow another person to use your account in a way that breaches these Terms.

## 2. Our Products

We make reasonable efforts to display our products accurately.

However, colours and product appearance may vary slightly depending on your screen, device settings, lighting and the production process.

As many of our products are printed or produced to order, minor variations in print position, colour or appearance may occasionally occur within normal manufacturing tolerances.

Product descriptions, designs, prices and availability may be changed or discontinued at any time.

Nothing in this section limits your statutory rights. Goods supplied to consumers must meet the standards required by applicable consumer law, including being as described, of satisfactory quality and fit for their intended purpose where those rights apply.

## 3. Orders

When you submit an order, you are making an offer to purchase products from GO KITTY GO.

Your order is accepted when we confirm acceptance of the order.

Payment must be successfully authorised before an order can be processed.

Please review your order carefully before submitting it, particularly:

- Product
- Size
- Colour
- Shipping address
- Quantity

Because many of our products are produced specifically after an order is placed, we may be unable to amend or cancel an order once production has begun.

This does not affect any cancellation, refund, replacement or other rights you may have under applicable consumer law or under our Refund & Returns Policy.

We may refuse or cancel an order where reasonably necessary, including where:

- A product is unavailable.
- There is an obvious pricing or listing error.
- Payment cannot be authorised.
- We reasonably suspect fraud or misuse.
- We cannot fulfil the order.

If we cancel an order after payment has been taken, we will refund the amount paid for the cancelled products.

Refunds, size replacements and other post-purchase remedies are governed by our **Refund & Returns Policy**.

## 4. Prices and Payment

Prices displayed on our website may change from time to time.

The price you pay will be the price displayed when your order is submitted, subject to correction of obvious errors.

Shipping costs and any applicable taxes or charges will be shown where applicable during checkout.

Depending on the destination country, customers may also be responsible for customs duties, import taxes or similar charges imposed by local authorities where these are not collected at checkout.

You agree to provide accurate and authorised payment information.

## 5. Shipping and Delivery

Delivery dates and timeframes displayed on our website are estimates unless we expressly state otherwise.

Delivery may occasionally be affected by circumstances outside our reasonable control, including:

- Carrier delays.
- Customs processing.
- Severe weather.
- Public holidays.
- Supply disruptions.
- Incorrect or incomplete delivery information.

We will make reasonable efforts to deliver your order within the estimated timeframe.

For consumer orders, responsibility for the goods remains with us until the goods are delivered to you or another person identified by you to receive them, except where applicable law provides otherwise.

If an order is lost, damaged or significantly delayed, please contact us so we can investigate with the delivery provider.

## 6. Intellectual Property

The GO KITTY GO website and its content, including our:

- Brand name.
- Logos.
- Designs.
- Graphics.
- Text.
- Photographs.
- Product artwork.
- Website design.
- Videos and other content.

are owned by or licensed to **Aena Group Ltd** and may be protected by copyright, trademark and other intellectual property laws.

You may access and use our website for personal, non-commercial purposes.

You must not copy, reproduce, distribute, modify, republish, sell or commercially exploit our content without our prior written permission, except where permitted by law.

**GO KITTY GO**, its logos, branding, designs and slogans may not be used without permission from Aena Group Ltd.

Third-party trademarks remain the property of their respective owners.

## 7. Third-Party Tools

We may provide access to tools or functionality supplied by third parties.

We do not necessarily control these third-party services and cannot guarantee their availability or operation.

Your use of third-party tools may also be subject to the terms and policies of the relevant provider.

## 8. Third-Party Links

Our website may contain links to websites or services operated by third parties.

We are not responsible for the content, security, availability or privacy practices of third-party websites.

You should review the relevant terms and privacy policies before using third-party websites or purchasing products or services from them.

## 9. Shopify

Our online store is powered by Shopify.

However, products purchased through GO KITTY GO are sold by **Aena Group Ltd**, not Shopify.

Shopify provides the ecommerce technology used to operate our store but is not the seller of the products purchased from us.

Your use of certain Shopify functionality may also be subject to Shopify's own terms and privacy policies.

## 10. Privacy

Our collection and use of personal information is explained in our **Privacy Policy**.

Because our store is hosted by Shopify, certain information may also be processed by Shopify in accordance with Shopify's privacy practices.

## 11. Reviews and Feedback

If you submit reviews, feedback, photographs, suggestions or other content to us, you confirm that you have the right to provide that content.

You grant us a non-exclusive, worldwide, royalty-free licence to use, reproduce and display that content for purposes connected with operating and promoting GO KITTY GO.

This may include displaying customer reviews or submitted photographs on our website, social media or marketing materials.

You must not submit content that:

- Infringes another person's intellectual property rights.
- Is unlawful.
- Is defamatory or threatening.
- Contains malicious software.
- Misrepresents your identity or experience.

We reserve the right to remove content where reasonably necessary.

## 12. Errors and Inaccuracies

Occasionally, our website may contain errors relating to:

- Product descriptions.
- Pricing.
- Promotions.
- Availability.
- Shipping costs.
- Delivery estimates.
- Other product information.

We may correct errors and update information when they are discovered.

If an error materially affects an order you have already placed, we will contact you where appropriate and deal with the order in accordance with applicable law.

## 13. Prohibited Uses

You must not use our Services:

- For unlawful or fraudulent purposes.
- To infringe intellectual property rights.
- To harass, threaten or abuse others.
- To distribute malware or harmful code.
- To attempt unauthorised access to our website or systems.
- To scrape or collect personal information unlawfully.
- To interfere with the security or operation of the Services.
- To impersonate another person or organisation.
- To submit deliberately false or misleading information.

We may restrict or terminate access to our Services where we reasonably believe these Terms have been breached.

## 14. Suspension and Termination

We may suspend or terminate access to all or part of the Services where reasonably necessary, including where these Terms have been materially breached or the Services are being misused.

Termination does not affect rights or obligations that arose before termination.

Sections that are intended to continue after termination, including provisions relating to intellectual property, liability and governing law, will continue to apply.

## 15. Our Responsibility to You

Nothing in these Terms excludes or limits liability where it would be unlawful to do so.

In particular, nothing in these Terms limits your statutory consumer rights.

We do not exclude liability for matters that cannot lawfully be excluded, including liability for death or personal injury caused by negligence or for fraud or fraudulent misrepresentation.

Where permitted by law, we are not responsible for losses that were not reasonably foreseeable when a contract was entered into or losses arising from circumstances beyond our reasonable control.

If you are purchasing as a consumer, we are not responsible for business losses, including loss of profit, revenue or business opportunities.

## 16. Indemnity for Business or Misuse

To the extent permitted by law, you may be responsible for losses reasonably incurred by us as a result of your unlawful use of the Services, infringement of third-party rights or serious breach of these Terms.

Nothing in this section limits any rights or protections available to consumers under applicable law.

## 17. Severability

If any provision of these Terms is found to be unlawful, invalid or unenforceable, that provision will be treated as modified or removed to the minimum extent necessary.

The remaining provisions will continue in effect.

## 18. Waiver and Entire Agreement

If we do not immediately enforce a provision of these Terms, this does not mean we have waived our right to enforce it later.

These Terms, together with the policies referred to within them, form the agreement between you and us regarding your use of the Services.

Nothing in these Terms excludes rights that cannot legally be excluded.

## 19. Assignment

You may not transfer your rights or obligations under these Terms without our written consent where consent is reasonably required.

We may transfer our rights or obligations as part of a restructuring, sale or transfer of our business, provided this does not reduce your legal rights.

## 20. Governing Law

These Terms are governed by the laws of **England and Wales**.

If you are a consumer living elsewhere, you may also benefit from mandatory protections provided by the laws of your country or place of residence.

Nothing in these Terms removes any consumer rights that applicable law does not allow you to waive.

Any dispute will be dealt with by the courts having jurisdiction under applicable law.

## 21. Changes to These Terms

We may update these Terms from time to time to reflect changes to our Services, business practices or legal requirements.

The latest version will be available on this page.

Where required by law, we will provide appropriate notice of material changes.

## 22. Contact Information

If you have questions about these Terms of Service, please contact us:

**Email:** hello@gokittigo.com